Exchange and Return Policy

Exchange Policy:

1- Without prejudice to the contractual and statutory warranty provisions, the consumer has the right to exchange the product provided by the store within seven days following the date of receiving the product, and may not exchange the product after the seven days have passed.

2- To exchange a product, it must be in sound condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to confirm its condition. The consumer bears the shipping cost if they wish to exchange the product, and in the case of an international exchange, the consumer bears the full cost of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.

The consumer may not exchange the product in the following cases:

1- If the product was manufactured based on the consumer's request or according to specifications determined by the consumer, except for products that are defective or that do not conform to the specifications determined by the consumer.

2- If the product consists of video tapes, discs, compact discs, or computer software that have been used.

3- If the product consists of newspapers, magazines, publications, books, or other items considered literary works.

4- If a defect appears in the product due to improper handling by the consumer.

5- If the contract concerns the provision of accommodation, transportation, or catering services.

6- If the contract concerns the purchase of software downloaded via the internet.

Return Policy:

1- Without prejudice to the contractual and statutory warranty provisions, the consumer has the right to terminate the contract and return the product provided by the store within seven days following the date of receiving the product, and may not do so after the seven days have passed.

2- To return a product, it must be in sound condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before accepting the return to confirm its condition.

3- The consumer bears the costs arising from the return process, and in the case of an international return, the consumer bears the full cost of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.

The consumer may not return the product in the following cases:

1- If the product was manufactured based on the consumer's request or according to specifications determined by the consumer, except for products that are defective or that do not conform to the specifications determined by the consumer.

2- If the product consists of video tapes, discs, compact discs, or computer software that have been used.

3- If the product consists of newspapers, magazines, publications, books, or other items considered literary works.

4- If a defect appears in the product due to improper handling by the consumer.

5- If the contract concerns the provision of accommodation, transportation, or catering services.

6- If the contract concerns the purchase of software downloaded via the internet.

Custom-Tailored Products & Alteration Guarantee:

Exchanges and returns are accepted within 7 days of receipt for ready-made products in their original condition. Custom-tailored products are made to your measurements and are non-returnable, with a free alteration guarantee within 14 days if the fit is not right, and a warranty against manufacturing defects.